Customer stories
Why these boutiques chose CloudBridal
Switching after nine years with BridalLive. Sharing messages with a new team member. Charging for appointments and setting up trunk shows. Five boutiques explain what mattered to them.
Based on their published reviews, with the original testimonials included below.
Switching from BridalLive · Aisle Studio
After nine years with BridalLive, Aisle Studio made the switch
Price prompted the search
After nine years using BridalLive, Angela Hinkle wanted a more affordable option. Other shop owners in the White Dress Society Facebook group introduced her to CloudBridal. She describes getting responsive help with questions during the transition.
The portal made the difference
Angela found the portal easy for both her team and her brides to use. She could match the portal and customer messages to Aisle Studio’s branding. In her review, she calls the portal a huge improvement to the customer experience.
Still early in the move
At the time of her review, Angela was still building up data in CloudBridal. She was looking forward to using the reports more; the portal was the benefit she could already speak to.
“Being able to customize the portal and our communications to brides to match our brand is such a nice touch.”
Reviewed
Read the full original testimonial
Stan has been extremely responsive and helpful in our transition from Bridal Live to Cloud. After using Bridal Live for 9 years I was looking for something more affordable. Cloud offers that and so much more. The customer service is top notch. Every question I have is answer in a matter of minutes. Not only that, this system provides a much better experience for our customers. The portal is so easy to use internally and for our brides. Being able to customize the portal and our communications to brides to match our brand is such a nice touch. I am so glad I made the switch and am looking forward to utilizing the additional reports and features that set Cloud apart. I found Cloud Bridal from other bridal shop owners in the White Dress Society Facebook group. I am still an early user so I am looking forward to the impact the reports will provide with more data. But the ability to use the portal for our customers has been a huge improvement to our customer experience.
Appointments and follow-up · Ever After Bridal
Appointment fees, trunk shows, and better preparation at Ever After Bridal
A booking system she could adjust herself
Andrea Olazagasti had been using CloudBridal since 2022 when she wrote her review. Scheduling was her favorite part: she could charge for appointments, change their descriptions, and add trunk shows without treating every visit the same way.
Questions before the appointment
Andrea uses a customized questionnaire to pre-screen brides before they visit. Appointment descriptions and booking questions give her ways to prepare for different types of visits.
Less work sending routine emails
Automatic emails help Andrea stay organized. She describes orders, payments, and inventory as straightforward to use, alongside the scheduling tools she relies on most.
“I am able to charge for appointments, update appointment descriptions easily, add special events like Trunk Shows, and so much more.”
Reviewed
Read the full original testimonial
I've been using CloudBridal since 2022 and have loved everything about it. Stan is constantly open to improvements to make the user experience more friendly and extremely is quick to respond when I reach out to technical support. The scheduling aspect of the software is my absolute favorite. I am able to charge for appointments, update appointment descriptions easily, add special events like Trunk Shows, and so much more. Orders, payments, and inventory are user friendly and not overly complicated. The ability to set up automatic emails makes my life so much easier and helps keep me organized. I would highly recommend CloudBridal to anyone looking to switch from a different software or if they are looking to add cloud based system to make their business run smoothly. CloudBridal is so user friendly. I found them when I was first looking to incorporate a software for my business. They had an amazing demo and a risk free trial. I feel as though our booking increased since integrating with them because scheduling is so easy. I also love how the questionnaire is customizable and helps us pre-screen our brides.
Sharing customer messages · Accapella Bridal
A second team member changed what Accapella Bridal needed
One person could keep track. Two needed a shared system.
Accapella Bridal had been run by one person handling everything. Adding a second staff member exposed a problem: customer messages were difficult to share. Boutique manager Alison Amy identifies that change in the team as the reason they moved to CloudBridal.
Help getting set up
The move initially felt daunting. Alison says one-on-one customer service made setup surprisingly easy, and describes CloudBridal as having transformed how the boutique interacts with clients.
“The business ran with just sole ownership - one person doing everything but as soon as we added a second staff member - text messages and customer communication was impossible to share.”
Reviewed
Read the full original testimonial
CloudBridal has transformed how we are able to interact with clients. The business ran with just sole ownership - one person doing everything but as soon as we added a second staff member - text messages and customer communication was impossible to share. So we moved to CloudBridal which seem daunting, but with their one-on-one customer service, setting it up was surprising easily!
Customer records and orders · Bride Savvy LLC
A year of clearer client records and order tracking at Bride Savvy
After trying other software
Co-founder Taryn describes a year of using CloudBridal after trying other systems. The changes she names are specific: more organized client profiles, clearer financial information, and better visibility into daily orders.
Useful for the bride as well as the shop
Taryn singles out the individual client portals. Brides can see the information they need while the team continues managing the order internally. She also values the ongoing improvements and support the boutique receives.
“The individual client portals give our brides the right amount of visibility, while keeping our internal workflow completely seamless.”
Reviewed
Read the full original testimonial
Cloud Bridal has completely transformed our operations over the past year, and we have zero regrets making the switch. After trying other software, this is the only platform that truly meets our needs. It took us from complete disorganization to streamlined client profiles, giving us complete clarity across financial visibility and daily order tracking. The individual client portals give our brides the right amount of visibility, while keeping our internal workflow completely seamless. On top of that, their customer support is unmatched; the team is constantly refining the tool and finding new opportunities to enhance the user experience. We truly don't have enough good things to say—we would give it ten stars if we could and highly recommend it to any bridal owner looking for an intuitive software solution that genuinely elevates their business!
Choosing software for a small shop · Freedom Bridal
Freedom Bridal used the trial to see whether it fit a smaller boutique
Five years in business, but hesitant about software
Lisa Golden worried that bridal-specific software might not suit her small boutique. Recommendations from other shop owners led her to CloudBridal, where she could try the functions before making a decision.
A clearer view from the start
Lisa highlights the customization, clear layout, and chance to test the software during the free trial. Her team felt more organized at a glance. At the time of her review, she was looking forward to having a full year of data for reporting.
“We feel instantly more organized and knowledgeable at a quick glance.”
Reviewed
Read the full original testimonial
We have been in business for 5 years and are a small boutique so I was hesitant to invest in Bridal specific software. I worried it wouldn't be the right fit for our small boutique until I found Cloud Bridal and saw how customizable it was! I loved the initial free trial where you can fully test the functions! We found Cloud Bridal through word of mouth with other bridal boutique owner friends. We absolutely love how user friendly and clear the programming is. We feel instantly more organized and knowledgeable at a quick glance. I can't wait to have a full year under our belt with Cloud Bridal so we can fully take advantage of the amazing reporting and insights.
Getting started with CloudBridal was honestly unlike any other software onboarding experience I have had. I requested a trial, and within about 15 minutes, I was already in an almost two-hour one-on-one session, learning the system, exploring the features, and asking as many questions as I needed. From the very beginning, I felt that the team genuinely cared about helping us succeed, not simply selling us a platform. The transition itself was not easy and required a lot of time and work on our side, but I always felt supported. I knew that whenever something came up, I could ask for help and receive a thoughtful response from someone who truly understood the bridal industry and our business. That level of personal support immediately made me feel safe choosing CloudBridal. I actually discovered CloudBridal through a competitor’s website. I was about to sign up for their trial, and one of the questions in their form asked which system I was switching from. CloudBridal was listed as one of the options, so I became curious and decided to check it out as well. I am very glad I did. Since signing up, CloudBridal has helped us save time, streamline our daily work, and manage the boutique much more efficiently. The platform offers features I simply could not find anywhere else, but what makes the experience truly exceptional is the support. I always feel safe knowing that if something goes wrong or I have a question, the team will be there to help. They work incredibly hard, listen carefully, and genuinely care about helping bridal stores succeed. I now recommend CloudBridal regularly in bridal store owners’ groups—not because anyone asked me to, but because I genuinely believe they deserve the recognition.
The team at Cloudbridal are always improving the platform, I like that I can give feedback and let me know what works for me and they typically add new features and updates with this feedback. Very responsive. The platfrom is an absolute must for my businesses. By far the best Bridal platform, and the most attentive team to assist. They are always improving too and upgrading. the platform is growing as my business does, I would be lost without it.
The process in getting started was extremely easy. The owner covered everything well in the online meeting, answered all my questions, and I had 30+ days to really get a feel for the system. I found CloudBridal on Google search, as a new store I wanted something simple, affordable and that would make this process easy but manageable for what I will need for a day-to-day base. I did talk with others who offer similar things; however, I went with CloudBridal for the sheer ease of the product. Additionally the customer service is always extremely fast!
So easy a little lengthy but it’s so worth it because of the level of detail! Honestly the best thing I’ve implemented since starting my bridal shop! As a seamstress and designer I needed something that was able to do both. Stan is so responsive too when I’m trying to figure something out that the system doesn’t quite do he has either done it over night or implemented it in the update! Such an amazing tool and our brides LOVE it! Thanks guys for saving my sanity.
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