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Appointment scheduling

Online booking that works around your rooms and staff.

Let brides book when it suits them. Keep rooms, stylists, visit types, and reminders together, so your team knows who is coming and how to prepare.

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Appointments
The CloudBridal week calendar showing color-coded consultations and fittings across rooms, with pending booking requests awaiting confirmation

Online booking

Let brides book while you sleep

Brides can look for an appointment after your shop has closed. With CloudBridal, a booking link on your website or Instagram bio replaces the voicemail box. Brides pick an appointment type, see real availability, and choose a time that fits.

Availability is computed from your actual capacity — fitting rooms, staff schedules, and per-day overrides — so a fully booked Saturday stops offering times to brides.

  • Booking page brandable to your boutique, linkable from anywhere
  • Appointment types you define — bridal, bridesmaids, fittings, pickups
  • Real-time availability based on rooms, staff, and schedule overrides
  • Automatic email confirmations with reschedule and cancel links
Book an Appointment
A branded public booking page with photo cards for each appointment type
The next booking step on a phone: picking a date and time from live availability

No-show protection

Collect a fee, deposit, or card when she books

An empty fitting room on a Saturday costs far more than any deposit. CloudBridal lets you require a booking fee or a card on file per appointment type — so a bride has put down a fee or a card before she takes a Saturday slot.

Booking payments are taken through Stripe and recorded automatically on the customer’s profile, so nobody has to enter them by hand.

  • Require a deposit, a card on file, or nothing — per appointment type
  • Booking fees collected securely through Stripe at the moment of booking
  • Payments recorded automatically against the customer profile
Learn more about payments →
Booking on her phone: a card held on file against a $50 no-show fee, with the boutique’s cancellation policy

Arrive prepared

Know your bride before she walks in

The best appointments start before the bride arrives. Customer registration collects the details you actually want — wedding date, budget, style preferences, party size — with questions you fully control. Answers land on the customer profile automatically, so your stylist walks into the room already knowing the story.

  • Fully customizable registration questions
  • Responses populate the customer profile — no re-typing
  • Favorite items collected ahead of the visit, so you can pull gowns early
Pre-Registration
A branded pre-registration questionnaire a bride fills out before her appointment

And the rest

Everything else the front desk needs

Reminders, self-service changes, outcomes, and paid appointments, alongside the calendar.

Automatic reminders

Set up email reminders before appointments, with SMS available through a connected Twilio account on eligible plans.

Staff & room aware

Assign stylists and fitting rooms per appointment, and let availability reflect who is actually working that day.

Self-service changes

Brides confirm, reschedule, or cancel through secure links — your staff stops playing phone tag.

A calendar built for the shop floor

Color-coded day, week, and month views across your rooms and stylists.

Appointment outcomes

Track results and follow-ups so an undecided bride gets a call back instead of drifting to the next shop.

Paid appointments

Charge for premium experiences like VIP appointments or after-hours showings, collected at booking.

Good to know

Frequently asked questions

Common questions about appointment scheduling in CloudBridal.

Can brides book appointments online themselves?
Yes. CloudBridal includes a public booking page you can link from your website, Google Business Profile, or Instagram. Brides choose an appointment type, see live availability, and book without calling — and your staff can always book on their behalf in the calendar too.
Can I require a deposit or card to book?
Yes. Each appointment type can require a booking fee or a card on file through integrated Stripe payments. For example, you can require one for Saturday bridal appointments and keep weekday bookings free.
How do appointment reminders work?
CloudBridal sends automatic email reminders before appointments, and on eligible plans SMS reminders as well. Brides can confirm or reschedule directly from the reminder, and confirmations show up in your calendar.
How does CloudBridal know what times are available?
Availability is calculated from your fitting rooms, staff schedules, appointment durations, and any per-day overrides you set — like holidays, trunk shows, or shortened hours. The booking page shows times that match those settings.
Is there a limit on appointments?
The Basic plan includes 50 appointments per month, which suits smaller boutiques. Core and Ultimate plans include unlimited appointments.
Does the scheduler work with my existing website?
Yes. You get a hosted booking page you can link from any website builder — Squarespace, Wix, WordPress, Shopify — or from social media. No code required.
What happens when a bride needs to reschedule?
Her confirmation email includes secure links to reschedule or cancel within the rules you set. The calendar updates instantly and the slot opens back up for other brides.
Can I ask brides questions before their appointment?
Yes. The customer registration tool lets you define your own questions — wedding date, budget, sizes, style preferences — and answers automatically populate the customer profile before the visit.

Keep exploring

Related features & resources

See how this connects to the rest of CloudBridal.

Customer Communications

Reminders, confirmations, and follow-ups that send themselves — the natural companion to online booking.

Explore communications →

Payment Processing

Booking fees, in-store card readers, payment links, and payment plans — all recorded in one place.

Explore payments →

How It Works

Appointments are just the start — see everything CloudBridal replaces, from inventory to e-signatures.

See how it works →

Try online booking for your boutique.

Start your 30-day free trial — no credit card required — and explore the booking experience from both sides.

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