Payment Plans

Introduction

The Payment Plans feature allows you to designate future scheduled payments to be paid on a regular interval.

Configuring Payment Plans

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The Payment Plans feature is available to any clients who are on the Core or Ultimate plan. To configure this feature, you can click here to go to the payment settings page. In the Payment Plans section, you will have the following settings available:

• Default Deposit %: 0-100, a value that should be prefilled when creating new payment plans. This is an optional field.
• Default # Of Payments: The number of payments that is in a typical payment plan. This is an optional field.
• Default Payment Frequency and Default Payment Frequency Duration: These two fields work together to set up a default cadence for the customer's payments. For example, you may want to collect payments every 2 months.
• Send Email Reminder to Customer for Upcoming Payment: If you'd like to automatically remind your customers about their upcoming payments, you can enable this setting. By default, an email will go out 1 day before their payment due date, but you can update this. While the email will include the payment amount and due date, you can also include an additional message that contains instructions for the payment.

Creating Payment Plans

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Payment plans are incredibly easy to use, and CloudBridal handles all of the calculations and reminders for you. To create a new payment plan, you must first have an order where the customer has an outstanding balance. Then simply do the following to create a new plan:

1. Go into the customer's payment history

2. Click the New Payment Plan button

3. Select the order that you wish to create a new payment plan for
4. You will be required to fill out the desired payment plan options, many of which can be defaulted to values as described in the Configuring Payment Plans section above.

5. Click the Preview Payment Plan button to generate the schedule of payments. You can make any customizations here as needed, including changing due dates, amounts, and the number of payments. Once you're finished, you can save the payment plan.

6. You can now observe that several new payments are added to the payment history. The first payment is the customer's deposit and this is marked as Paid. The rest of their payments are based on the configured payment schedule, and these are marked as Pending.

Updating Payment Plans

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In the future, when a customer pays you for a pending payment, you will need to go and mark the respective pending payment as paid. To do so, follow these instructions:

1. Go into the customer's payment history
2. Click the green pencil icon on the pending payment that you wish to mark as paid.
3. You will be presented with the customer's payment plan, with the selected payment highlighted in green.
4. Simply check the Is Paid checkbox and then select the customer's payment method. Save the form when you have finished.

Handling Overdue Payments

If a customer's payment is overdue, you will be notified in several ways.

First, you will receive a Payments Overdue alert on your CloudBridal dashboard. This alert displays all customers that have an overdue payment, with a quick link to their profile page:

Second, you can see a Payment Overdue badge on the customer's profile page:

Finally, you can also see a Payment Overdue badge in your table of orders: